Frequently Asked Questions
Shorts & Accessories
All shorts and accessories are in-stock (unless otherwise noted on the website) shipped directly from WOOF HQ in Downtown San Diego, Monday – Friday (Federal holidays excluded). If your order is placed by 11am PST/PDT it will be packaged and picked up by our carrier the same business day, and arrive to you in approximately 1-3 business days via USPS First Class or USPS Priority Mail depending on your distance from Southern California (U.S. orders only). International order arrival date will vary according to distance, your country's customs clearance procedures, your local tax and duty regulations, and will be sent via USPS First Class International or USPS International Priority and ultimately transferred to your local carrier for delivery.
Printed & Embroidered Items
Printed & embroidered items such as tees, tanks, socks, caps and sweatshirts are “made to order” after your order has been placed, and are sent separately by our awesome “print on demand” fulfillment center. As such, these items may not be shipped to you for an additional 1-4 business days after your order. Why? We strive to offer a truly unique full range of size options for everyone (e.g. S-3XL for tees, S-2XL for tanks) and customizable color/style options which would be impossible for us at this stage to stock up to 48+ SKUs per design. The WOOF Lifestyle, to us, is about customizing, and not settling for, your own unique and comfortable look! After your customized item is made, it is also shipped either USPS First Class or USPS Priority Mail as soon as possible.
If any size or color is backordered (out of stock), it will be clearly indicated as such on the website before adding the item to your cart, along with the expected date in stock, as well as indicated on your order confirmation and receipt. You will receive a shipment confirmation as soon as your backordered item(s) ship, which will be packaged and shipped in the order that orders have been placed.
If this does not solve your inquiry, or if you are missing items that do appear on your order confirmation, please contact us and we will be glad to make things right!
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