RETURN PROCESS & REFUND POLICY

If you are not completely satisfied with your purchase for any reason, or just need a different size, you may return it to us for a refund within 45 days of your order being delivered to you.

Please note that we do not offer exchanges (maybe some day!) because we have a small warehouse and transient inventory of size/color SKUs in order to provide requested replacements. We offer refunds only.

Please read this entire page for more information and conditions regarding this policy, and how to return your item for a refund.

INCORRECT ITEMS

If you received an incorrect item or a different size than you ordered (it happens!) just send its back to us using the instructions below and we will also refund your return shipping cost. (Shipping and return shipping costs are non-refundable for standard returns below.)

RETURN TERMS (U.S. ONLY)

  • No questions asked! All returns must be sent to us within (45) days of the DELIVERY date.
  • All returned items must be in new, unwashed, and unused resale condition. If there are stains, a detectable smell of detergent or other odors, or any other signs of wear or damage we cannot issue a refund – nor send the item back to you. Just like brick & mortar clothing stores, if it’s in any condition you would personally be unhappy with after receiving it from us, we’re unlikely to accept it. 😉
  • We do not offer refunds for warehouse clearance items (there will be a large notice above the add to cart button warning you, and these items are usually 20-50% off)

TO START THE RETURN PROCESS (U.S. ONLY)

  • Please send your item, plus preferably your packing slip or printout of your order confirmation to:

    WOOF Clothing
    770 Park Blvd
    San Diego, CA 92101

  • Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.

EXCHANGES

We are a small business, with a small warehouse, and as such have somewhat transient inventory of existing products. We also change colors and styles quite frequently. Because of these factors we do not offer exchangesbecause we can’t guarantee the item you want will be in stock and instead we offer only returns/refunds. If you are wanting a different size or color than what you purchased, we recommend ordering it while in stock and then sending us your return for refund of the original item.

INTERNATIONAL RETURNS

We are currently offering returns for U.S. orders only (however, we do guaranty delivery of your order). Too many international packages are getting severely delayed or lost at the moment due to COVID-19, and tracking and/or replacing them is costing us a lot of time and money for a small business.

HOWEVER you may send items back to us for refund AT YOUR OWN RISK – we would highly encourage using DHL, as it is the only reliable and (somewhat) cost-effective shipping option that we currently offer for outbound international customers (they do not give us the ability to send RMAs).

All returned items must be in new, unwashed, and unused resale condition. If there are stains, a detectable smell of detergent or other odors, or any other signs of wear we cannot issue a refund – nor send the item back to you.

Please also be advised that due to international shipping delays, if your return is delayed for long periods it may not reach us in the same condition that you send it :/